Information for Owners

Let us help you maximise your investment

Welcome to South Property Management where our goal is to provide landlords and their Dunedin rental properties with quality tenants for the best return on their investment possible.

We have a thorough understanding of the Residential Tenancies Act, robust processes, and a personal element of care for your tenants. Coupled with the latest property management software and systems we can skilfully manage your investment property.

Our extensive knowledge of compliance regulations from Healthy Homes to smoke alarms and insulation alongside an in-depth and current understanding of the rental market in Dunedin means your property is in the best possible hands.

Get your free rental appraisal today.
Contact matt@southproperty.co.nz or call 022 055 7051.

Let us help you maximise your investment

A snap shot of our management

Did you know... that South Property Management only require one month's notice from an owner to terminate our management agreement? We are so confident you will love us that we bank on you staying with us because you like us, rather than because you are contractually bound to us! Give us a try.

Maintenance

Maintenance

We take a proactive approach to maintenance to reduce long-term costs and protect your rental yield. Plus, we pass on our trade discounts for whiteware, appliances, and building supplies directly to our owners.

Renovations

Renovations

Our team can project manage renovations and upgrades to your investments. We have experience in full overhauls through to a new bathroom or kitchen, or a simple refreshes like repainting or new carpets. We can also identify small changes that can be made to help increase the return on your investment, such as replacing worn lino or a stained vanity.

Tenants

Tenants

We have a comprehensive tenant selection process which includes multi-bureau background and credit checks. Once tenants have moved in, we do our best to make them comfortable by employing our kindness and empathy ethos. We believe that this leads to less wear and tear and longer term tenancies meaning less vacancy. We are not casual about enforcing the Residential Tenancies Act but we do it with kindness and empathy.

Rent arrears

Rent arrears

We closely monitor rent payments and take proactive steps to keep tenants on track. Using the provisions under the Residential Tenancies Act and maintaining regular personal contact, we work hard to resolve any payment issues quickly.

Rent reviews

Rent reviews

Our tenancy agreements are fixed for 12 months as is usual in Dunedin. Before we sign a new tenancy agreement, we appraise the property against the market and discuss our suggestions with owners.

Inspections

Inspections

We perform inspections on a quarterly basis as that is the requirement of most insurers. Our inspections are thorough, with around two hundred photos being taken and stored in our system in case they are needed as evidence at a later date. You will receive an inspection report with around 20 photos to give you an idea of the condition of the property and notes on what we found and any maintenance we have actioned.

  • FAQS
  • Enquiry Form
  • Our Charges

What would you charge to manage my properties?

We like to be very transparent about our fees. Please see the Our Charges tab for full details. We are happy to provide a quote specific to your property that reflects the amount of work we anticipate your property will be, so please contact us to discuss.

How often do you pay over the rent to us?

On the first working day of each month a detailed statement is e-mailed to you and the net rent is deposited into your account. Monthly payments minimise an owner's bank fees, accounting costs and mortgage payments can usually be set up to be paid monthly to coincide with your rental income. We do also have a mid month payment cycle, so if this better suits your situation let us know and we can put you on a twice monthly payment cycle.

How will South Property help me at year end with my accounting requirements?

After the tax year ends on 31 March, you will receive your usual March statement and payment and additionally a year end statement showing all income received and expenses incurred for the year split into the typical accounting categories. This information minimises the workload your accountant needs to do to prepare your accounts, thereby minimising the costs you incur. We can also set up to two people to receive your statements so both yourself and your accountant can automatically receive them each month and year end. This again saves time and expense for you.

Why do fixed term tenancies end in the summer?

Many tenancies in Dunedin are fixed term with most starting/ending in the summer months of Jan/Feb. Ending a tenancy at this time makes good sense for both the tenant who will have the best choice of properties to choose from for their next home and the landlord for the best choice of quality tenants. Tenancies beginning outside of January / February are often set to finish in January / February the following year, rather than 12 months, which puts both the tenant and the owner in the best position for their next tenancy. Having said that, tenancy law now allows tenants to roll onto periodic at the end of a fixed term regardless of the owner's wishes (an owner may now only terminate a tenancy in limited circumstances). This is leading to a gradual change in the seasonality in Dunedin.

How much notice do you require to end a management agreement?

We ask for one month's notice to allow us to give reasonable notice to the tenants who among other things will need to change the bank account they pay rent into, wrap up and settle any outstanding invoices we had actioned on your behalf and to settle the final rent payment to you.

Insulation

Appliances

Management fee - 8.5% + GST

This covers:

  • The benefit of our extensive knowledge of the RTA and experience with tenants
  • Collecting rent into a separate client funds account
  • Following our rent arrears process if rent does not come in including communication, breach notices and Tribunal action where necessary
  • Enforcing the RTA on behalf of the landlord for instance liaising with the Council and taking action over noise complaints
  • Maintenance plans
  • Our access to specialist legal advice
  • Time not fully covered by maintenance fee and inspection fees as these are priced well below the amount of time we spend on them. We are very comprehensive with our inspections.
  • Managing keys
  • Emergency phone for tenants to call out of hours regarding maintenance
  • Developing tenant rapport and handling tenant enquiries
  • Preparation for and attendance at mediation and tribunal hearings
  • Small maintenance and cleaning tasks (up to 30 mins). Our property managers have tool sets, vacuum cleaners and a full set of cleaning products on board their cars).
  • Access to REAL Landlord insurance (only available via a property manager)

 

Maintenance and renovations - 8.5% + GST

This covers:

  • Access to our preferred contractors, monitoring of their H&S management plan, public indemnity insurance and registration/qualifications
  • Arranging quotes
  • Liaising with you where appropriate
  • Instructing contractors
  • Monitoring the progress of jobs
  • Arranging access to the property
  • Processing and paying invoices
  • If you choose to pay for maintenance and renovations using your rent, we can arrange to hold back an amount each month to “save up” for it

The fee on large renovation projects may be negotiated prior to work commencing.

Our property managers are quite handy and will do up to 30 mins of maintenance or cleaning as part of the management fee.

 

Inspections - $60 + GST

  • Routine inspections
  • Check in/check out inspections - We meet with our tenants at the property, at the start of their tenancy. We walk them through the property to ensure a smooth start to the tenancy.

Inspections attract a $30 travel charge outside Dunedin CBD and surrounding suburbs.

 

New tenancy fee - $495 + GST

This covers the letting service:

  • Taking advertising photos
  • Organising the advertising (owner pays external advertising costs e.g. Trade Me), advertising on our website is included
  • Taking enquiries via our website, Trade Me, email and telephone
  • Booking viewings
  • Attending viewings and being positive ambassadors for the property
  • Credit checks (up to two included)
  • Background checking - multi-bureau check
  • Reference checking
  • Making a selection on your behalf based on merit of applicants
  • Drawing up the tenancy agreement
  • Meeting with the tenant to talk through the agreement and sign it
  • New home introduction and welcome pack etc.
  • 4 week service period, beyond which $25 for each viewing

Additional costs

  • Additional credit checks: $30 + GST
  • Viewings after the 4 week service period: $25+GST per viewing
  • Trade Me advertising: from $99 + GST
  • Travel charge for inspections outside Dunedin CBD and surounding suburbs: $30 + GST
  • Tenant re-signing: $95 + GST, which includes: 
    • liaising with the tenant about their intentions
    • reassessing the rent level
    • drawing up a new tenancy agreement
    • meeting with the tenant to sign the agreement.