Question 1

When is my rent due?

Accepted Answer

Rent must be paid on or before the due date stated in your tenancy agreement. All tenants are required to remain one week in advance at all times.

Question 2

Can I change my rent payment day?

Accepted Answer

In some cases, yes. Changing your rent payment day may require additional rent to realign your payment cycle. Please contact your property manager to discuss options.

Question 3

Can my rent be increased?

Accepted Answer

Rent can only be increased once every 12 months and only if your tenancy agreement allows it. At least 60 days’ written notice is required.

Question 4

What happens to my bond if rent increases?

Accepted Answer

If your rent increases, your bond will also increase to maintain the same number of weeks’ rent. We will provide a bond lodgement form outlining the additional amount required.

Question 5

How do I report maintenance?

Accepted Answer

Non-urgent maintenance should be logged via the Tenants page on our website. For urgent repairs during business hours, contact your property manager. After hours, use the emergency number provided. Photos or videos help speed things up.

Question 6

What is considered an emergency repair?

Accepted Answer

Emergencies include no electricity, no hot water, fire, flooding, burst pipes, serious roof leaks, or gas leaks. If there is an immediate risk to safety, call 111.

Question 7

How often are inspections carried out?

Accepted Answer

Routine inspections are usually completed every 12 to 13 weeks. You will receive notice in advance.

Question 8

Do I need to be home for a rental inspection?

Accepted Answer

No, you do not need to be home for a rental inspection. You are very welcome to be present if you would like to be, but it is not required. As long as the correct notice has been given, the inspection can go ahead even if you are not there. If you are home and want to point out maintenance or ask questions, we are happy to chat.

Question 9

Will I be given notice before entry?

Accepted Answer

Yes. At least 24 hours’ notice is given for repairs and at least 48 hours’ notice is given for inspections or other visits, as required by law.

Question 10

Do I need contents insurance?

Accepted Answer

Yes. The landlord’s insurance usually does not cover your belongings. We strongly recommend arranging your own contents insurance.

Question 11

How do I prevent mould in the property?

Accepted Answer

Ventilate the home daily, use extractor fans, wipe condensation, dry washing outside where possible, and heat the property appropriately.

Question 12

Can I have a pet?

Accepted Answer

From 1 December 2025, tenants may keep a pet, but written landlord consent is still required. Landlords must consider each request and can only refuse for reasonable, property-related reasons. They must respond within 21 days. If approved, a pet bond of up to two weeks’ rent may apply in addition to the standard bond. Tenants are responsible for any pet-related damage beyond fair wear and tear. Disability assist dogs do not require consent or a pet bond.

Question 13

Can other people move into the property?

Accepted Answer

Only tenants listed on the tenancy agreement may live at the property. Any changes must be approved and may require updated paperwork and bond details.

Question 14

Can the landlord sell the property while I’m renting?

Accepted Answer

Yes. A landlord can sell the property at any time, but your tenancy does not automatically end. You must be told in writing if the property is being marketed for sale, and normal notice rules apply for access and viewings. If the property is sold with the tenancy in place, the new owner becomes your landlord and the tenancy continues on the same terms. If the buyer requires the property to be vacant, the landlord must give the correct legal notice to end the tenancy.

Question 15

What is a 14-day notice?

Accepted Answer

A 14-day notice (also called a notice to remedy) is a formal written notice that gives a tenant or landlord 14 days to fix a breach of the tenancy agreement or tenancy law. It is not an eviction notice. Common examples include unpaid rent, damage to the property, unauthorised occupants, or repairs that have not been completed. If the issue is fixed within 14 days, no further action is taken.

Question 16

What do I need to do when moving out?

Accepted Answer

You must give the required notice, return all keys by midday on the final day, and leave the property reasonably clean and tidy. A final inspection will be completed and your bond refund processed through Tenancy Services.

Tenant support and rental information

Maintenance and repairs

What is an urgent repair?

Living in your home

Inspections and access

Heathy Homes and safety

Request a repair or maintenance