Tenant support and rental information

Whether you’re renting with South Property Management in Dunedin or looking for your next home, this page has everything you need. From repairs and maintenance requests to inspections and tenant support, we make renting simple, safe, and comfortable.

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Maintenance and repairs

Maintenance and repairs

Please log your maintenance request via Tapi further below. This gives you a simple record and helps us find a trusted tradesperson quickly.

What is an urgent repair?

Examples include loss of power, no hot water, burst water pipe, and serious leaks.

If you need an urgent repair during business hours, please call your property manager or (03) 467 8351.

If it's urgent and outside business hours, call (03) 487 8351.

Living in your home

Inspections and access

We carry out routine inspections to check the condition of the property and meet insurer requirements. These usually happen every 13 weeks. We will provide notice before each inspection.

If we need access for repairs or inspections we will always give the notice required by the Residential Tenancies Act 1986.

Heathy Homes and safety

We ensure all properties meet Healthy Homes standards. If you have concerns about heating, ventilation or insulation, please let us know and we will investigate.

Living in your home

Request a repair or maintenance

  • FAQS

How do I book a viewing for a rental with South Property?

On the website listing, click the 'Arrange Viewing' button. This will take you to our BookMe page where you can either select a viewing option, or if there are no available options, you can add your details so we can contact you to arrange a suitable viewing time.

How do I apply for a rental property?

On the website listing, click the 'Apply Now' button and you will be redirected to the application form for the rental property.

How much does it cost to move into a rental?

Four week's bond and the first week's rent in advance.

What does rent in advance mean?

Rent is paid at the beginning of your rental week and the 'rent in advance' covers the first week of your tenancy. Your rental week may begin on any day of the week, like Monday or Thursday.

Paying rent in advance is often confused with having a week of free rent at the end of your tenancy. Unfortunately this isn’t the case as rent is paid and then used up over the coming week. Please ensure you continue to pay your rent on the correct day.

Can I change my rent payment day?

In some cases, yes. If your rent payment day does not correspond with your pay day, please contact your property manager to work through a solution.

Can my rent be increased?

Rent can only be increased once every 12 months and only if your tenancy agreement allows it. Rents are reviewed regularly and increases are based on market conditions and general inflation.

Under the Residential Tenancy Act, we are required to give you at least 60 days' written notice before a rent increase.

How do I report maintenance?

Non-urgent maintenance should be logged via Tapi on the Tenants page on our website. For urgent repairs during business hours, contact your property manager or if it is outside of business hours, please use the emergency number.

What is considered an emergency repair?

Emergencies include no electricity, no hot water, fire, burst pipes, serious roof leaks, or gas leaks. If there is an immediate risk to safety, call 111.

How often are inspections carried out?

Routine inspections are usually completed every 12-13 weeks. You will be notified by email at least 48 hours in advance of any inspection, as required by law.

Do I need to be home for a rental inspection?

No, you do not need to be present but you are welcome to be. All rooms and areas of the property must be accessible at the time of the inspection.

Will I be notified of any tradesperson coming to the house?

Yes. We are required to give you at least 24 hours' notice before entering the property to do any necessary repairs, maintenance or do any work to ensure the house complies with the healthy home standards.

Do I need contents insurance for my rental?

We strongly recommend you have contents insurance. The landlord's insurance usually does not cover tenant's belongings.

Can I have a pet?

From 1 December, 2025, tenants may keep a pet, but written landlord consent is still required. Landlords must consider all pet requests and respond within 21 days. If approved, a pet bond of up to 2 weeks' rent may be charged in addition to the standard bond.

Can other people move into the property?

Only the tenants listed on the tenancy agreement may live at the property. Any changes to tenants must be approved and may require a change to the tenancy agreement and bond details.

Can the landlord sell the property while I'm renting it?

Yes. A landlord can sell the property at any time, but your tenancy does not automatically end. You will be notified in writing that it is being marketed for sale and normal notice rules apply for access and viewings. If the property is sold with the tenancy in place, the new owner becomes your landlord and the tenancy continues on the same terms.

What do I need to do when moving out?

You need to return all keys by midday on the final day and leave the property in a reasonably clean and tidy condition. A final inspection will be completed and your bond refund processed through Tenancy Services.

I am in a fixed-term tenancy but I need to get out. What can I do to get out of my tenancy?

The Residential Tenancies Act states that fixed-term tenancies cannot be ended with notice at any other time than the end of the fixed term.

However, where possible, we can help you find replacement tenants to take over your tenancy (please note that the ability for replacement tenants to take over your lease is often but not always possible). This process requires you to pay for any costs associated with finding tenants, including any costs that the owner would not have incurred if your tenancy continued to completion, such as checkout/check in inspections and advertising etc.

You remain responsible for the property, including gardens and the rent, until the replacement tenants take over your tenancy. Please contact us for more information.

What is a 14-day notice?

A 14-day notice (also called a notice to remedy) is a formal written notice that gives a tenant 14 days to fix a breach of the tenancy agreement. It is not an eviction notice. Common examples include unpaid rent, unapproved pet, and unauthorised occupants not on the tenancy agreement.